frequently asked questions
Click on a subject below for more information about that topic:
You can use our contact form here or email us at
We can also be reached at +1 646 703 1121 - please be considerate of any timezone differences when calling.
Prices are located in our shop and are listed in USD. We have free shipping to the continental USA, prices for international shipping calculated at checkout. Custom peice pricing is available upon request.
Our New York City studio is located in Brooklyn at 300 Morgan Ave and is open by appointment. Please email the studio at the above email address to schedule a visit.
Custom designs are taken upon request - please use the contact form here.
We offer consulting services in many different areas of design and at many different scales from local businesses to multinational enterprises. For more information on this email us at: firstname.lastname@example.org
Our standard trade discount is 15% for a minimum order of over $5k (use the coupon code at checkout: TRADE+5k). This increases to 20% for orders over $10k (coupon code: TRADE+10k) and 25% for orders over $40k (coupon code: TRADE+40k). Please note, due to limited units the Cradle Chair and Floating Cloud are not viable for Trade Discounts.
We have units of certain products available for hire, on a daily or weekly basis. Please enquire at email@example.com and we'll help find the best fit for your needs.
We ship worldwide, international shipping rates are calculated at checkout - prices are in listed in USD. Any local taxes, VAT or duties are billed by customs to the consignee upon delivery.
We have designed each piece to be able to be easily installed by yourself (or in the case of some lighting products by an electrician). We are happy to recommend a local electrician, if you like. For more information see our installation guide.
Unless otherwise stated all products are wired for 110-240v at 50-60Hz. Where possible we will ship an adapter to fit the electrical socket of your country. Any local taxes, VAT or duties are billed by customs to the consignee upon delivery.
You are welcome to use images, videos and text from our website but please link back and credit Richard Clarkson Studio unless otherwise stated. You may also use our press packs available here. We love hearing about and sharing articles and publications about us or our products so let us know about them!
Please see our warranty policy at checkout in the shop.